A complicate and time-consuming return process
I had a very negative experience with Kentfaith. I received a defective camera and had to return it to China at my own expense (about CHF 75), with the process taking several months and multiple emails. I have now received a full refund, including return shipping, which I appreciate. However, the process was far too slow and complicated for a defective product. I hope Kentfaith improves its customer service and return procedures in the future.