Paid for Express Delivery but Still No Shipping Updates After 15 Days
I placed an order with ATK on May 30 and initially requested a cancellation because the order had not shipped yet. ATK suggested modifying the order instead, so I changed it to an ATK 68 RX eSports Hall Effect Keyboard (Cosmic Switch, Black Forged Carbon Limited). I also paid extra for Express Delivery because I wanted the keyboard to arrive sooner. ATK later emailed me confirming that my order was shipped on June 4 and provided a tracking number. However, it has now been 15 days and the tracking is still stuck at "Order information received" with no actual movement or meaningful updates. I have emailed and repeatedly tried to reach ATK customer support to get a clear update about my shipment. Unfortunately, I keep receiving the same generic responses saying they will investigate the issue, without providing any concrete information about where my package is, whether it has actually been handed over to the carrier, or when it will arrive. My concerns are: • I paid extra for Express Delivery but there is still no visible shipping progress. • The tracking has shown no movement for 15 days. • No estimated delivery date has been provided. • Customer support keeps sending the same generic responses instead of answering specific questions. I understand that international shipping from China to India can take time, but customers deserve accurate tracking information, clear communication, and timely support, especially when paying extra for Express Delivery. My biggest disappointment is not the delay itself, but the lack of transparency and the inability to get a direct answer despite multiple attempts to contact support. I hope ATK improves both its logistics communication and customer service experience for future customers.