Avoid this site – my withdrawal turned into a nightmare
I tried to withdraw a knife from Hellcase and spent 16 hours attempting to complete the trade. Every time I accepted the trade offer on Steam, it failed with an error, even though the offer was still visible on my Steam account. I contacted support and opened a ticket. Their response was basically that they couldn’t do anything about it, despite the item being stuck in their system. After waiting for hours and getting nowhere, I was then told that my knife had somehow been “lost in an upgrader” – an upgrader I never used. I did not try to upgrade the item; I only attempted to withdraw it. So to summarise: failed withdrawal, no meaningful support, and my item apparently disappeared while I was simply trying to get it sent to my Steam inventory. Extremely frustrating experience and I would strongly recommend thinking twice before depositing valuable skins on this site.