My Personal Experience: Unresolved Account Issues and a Call for Transparency
I am sharing my recent experience with the hope of receiving some long-overdue clarity regarding my business account. I have been attempting to resolve a serious issue for over 40 days, but I have reached an impasse and am currently looking for a path forward to recover my funds. My experience has been characterized by several points of concern that remain unexplained: Unexplained Account Activity: Several transfers were made from my account to new recipients. To my knowledge, no OTP (One-Time Password) was triggered to my registered contact points for these transactions. I have confirmed that my own devices are secure and I have not interacted with any phishing links, yet I still do not understand how these transfers were initiated. Lack of Visibility into Investigation: After a 40-day internal review, I was informed that no issues were identified within the platform's systems. However, I have not been provided with a technical explanation or evidence detailing how these transfers occurred without my authorization. Requests for Documentation: When I requested supporting documentation or further evidence regarding the internal investigation, I was informed that such information is confidential. Effectively, the company performed an "internal check on itself," and as the victim of this unauthorized activity, I have not received any answers or proof regarding what transpired. No Resolution Provided: Despite my attempts to find a solution, I have been informed that there will be no compensation from the company. I have been advised to coordinate with the Singapore Police Force instead. Need for Clarity on Protections: Iwas horrified to learn they are not a member of the SDIC or FIDReC. It is alarming that a company handling business finances operates without these standard industry protections, leaving clients with no independent body to turn to when things go wrong. My sole objective is to understand how these transactions occurred and to recover my funds. I am sharing this because, as a business owner, I believe it is important to be aware of the challenges one might face when a platform's internal investigation does not align with the customer’s experience.