My pickup point was Bharat Petrol Pump…
My pickup point was Bharat Petrol Pump at 6:00 PM for my bus journey from Haridwar to Jammu on 15 June. However, when I called the bus operator, they informed me of a completely different pickup location. There was extremely heavy traffic, and it would have taken me around 2–3 hours to reach the new location. When I asked for confirmation whether the bus would wait for me, I received no clear response. I was only told over the phone that I would receive a full refund. However, what about the inconvenience, stress, and time wasted because of this situation? The entire experience was terrible. I have been using redBus since my college days and have always trusted it, but after this experience, I do not think I will ever use it again. I have still not received my refund. The driver claimed that I booked the ticket late, but when I made the booking, the pickup point was clearly shown as Bharat Petrol Pump. Even afterward, I continued receiving messages stating that the pickup point was ready. Overall, this was a very disappointing and frustrating experience, and I expect a prompt resolution along with my refund. I also have screenshots of my ticket booking, pickup point details . also spoke with redBus customer care over the phone regarding this issue, and I can provide all available evidence if required.