I am extremely disappointed with my…
I am extremely disappointed with my experience with AirAsia. I accidentally booked a flight for the wrong year while trying to purchase an urgent ticket for my father. He needed to travel the next day to visit my mother, who is currently sick and in the emergency room at the hospital. I realized the mistake almost immediately and tried to get help right away. This was not a case of changing my mind or casually canceling a trip. It was an honest booking error during a stressful family emergency, and the ticket was completely unused. Unfortunately, AirAsia showed an extreme lack of humanity and flexibility. I explained the situation, including the fact that my father needed to travel urgently because of my mother’s condition, but there was no meaningful help, no reasonable exception, and no real solution offered. Losing almost 4,000 THB over a mistake reported within about an hour is already frustrating, but what hurts more is the complete lack of compassion in a serious family situation. I understand airlines have policies, but there should still be room for human judgment when a customer immediately reports an obvious error connected to a medical emergency. This experience has made me lose trust in AirAsia. I would strongly warn others to double-check every detail before booking, because if something goes wrong, even during a family emergency, you may receive no real support.