Disappointing Customer Support for a…
Disappointing Customer Support for a Genuine Student Request I am extremely disappointed with the response I received from IndiGo Airlines regarding a genuine and unavoidable travel issue. I had booked my flight from Kolkata to Bangalore well in advance based on the official examination schedule issued by the University of Calcutta. Subsequently, the university unexpectedly revised the examination dates, making it impossible for me to travel on my originally booked date. As a student with no independent source of income, I submitted a request to IndiGo, along with all supporting documents, seeking a waiver of rescheduling or cancellation charges as a special case. The change in my travel plans was entirely beyond my control and was supported by official university notifications. Unfortunately, despite providing valid evidence and making a sincere appeal, my request was rejected without any meaningful consideration. I understand that airlines have policies, but exceptional situations such as academic examination rescheduling deserve a more compassionate and customer-friendly approach. This experience has left me feeling disappointed, as customer service should not only follow rules but also consider genuine hardships faced by passengers. A little flexibility in such exceptional cases would go a long way in building customer trust and loyalty. I hope IndiGo reviews its approach toward students and passengers facing unavoidable circumstances in the future. FROM SONALI DAS 6289377803