LAlacemade.com★★★★★
This company deletes website reviews…
This company deletes website reviews they dont like!
Clothing reviews are now being deleted if they aren't 5 stars. I didnt think much of it until I had a negative experience (please see my previous review for this company). I decided to make a review. A month later, I check the website and it's disappeared. I check out other items and they all seem to have perfect or near perfect 5 stars. I am very certain at this point this company is extremely dishonest. Not only are their products low quality (from a seamstress POV) they also try to lie and erase genuine experiences.
They attempted to remedy the situation by offering a $10 refund on the product, however this is no way to excuse hiding honest reviews!
UPDATE
Lacemade tried to assure me that 1-4 reviews remain pending, however I have screenshot proof that these reviews were showing on the website at one time, which means they remove them after a customer posts and leave them as pending in hope that the original reviewer wont notice their review had disappeared. I didn't think they could be more shady. I want my reviews published online!
2026-07-29Helpful 4
LAlacemade.com★★★★★
They lied to me
They lied to me. Over and over again. I made my order in early May. Two items in size small. However, after I paid & checked out, the items were listed on the order as XS! I immediately wrote customer service. They replied saying it was a system error and I needed to reply to the email if my order size was incorrect so they could change it before processing.
I replied immediately stating the system error changed my items to XS when they were ordered in size small. I sent more emails ensuring the size has been changed. Their response: "Dont worry, we've changed the size of your orders to small".
Excellent! I was very thankful. A month passes. Pre orders were in stock yet not shipped. I requested mine be shipped, in size small. They tell me they will alert the warehouse.
A week passes. Item is shipped. I immediately email thanking them. They email me back to tell me the sizes WERE NEVER CHANGED. My item has already shipped. They tell me the only thing I can do is pay for return shipping when I receive it. WHAT? So you're telling me when they said "don't worry" and "we changed your size to small" that these were blatant lies???
Obviously, Im furious. I was assured the size had been changed a whole month ago. I emailed several times since then to make sure of it. It's only until AFTER the item ships that they reveal that they never did their job they told me they had and lied???
At this point, I refuse to pay return shipping. I explain their system error caused the size to come up wrong on their end and they sent the wrong item. They tell me thats too bad. They refuse to refund me the shipping I have to pay to return the item they mistakenly sent.
If you thought that was bad, listen to this: my second item which has not shipped but was also wrongly listed as XS has also not been changed to size small! And now they're telling me in order for them to change the size, I have to pay an extra fee! This was their system error. They should correct their mistake and pay the cost to set things right. Not only am i not getting what I ordered, I am being forced to pay extra for their mistake and their lies!
I cant get over the fact that they outright lied to me. They told me the size was changed and I've sent them screenshots of their errors, yet they refuse to address and make this right. instead, they want to force and gaslight me, saying the error and their lies are all my fault and I need to pay them to correct their mistakes. I should've just gotten a refund immediately after purchasing instead of trying to contact them about their system error. There is NO customer service. If they make a mistake, YOU have to pay for it. In their final email, they asked me if they were being clear. I hope it's clear to anyone reading this that if they make any mistake, it's on you to pay for it yourself because now i have to pay a fee AND shipping to return something I did not purchase.
UPDATE!!!
LM emailed me a day after this review to tell me they DID change the size so it would be correct. But what they didnt do was tell the warehouse which size to pick so they are sending the wrong size. Furthermore, theyve realized their obvious mistake after I submitted this review & now promise to make it right by allowing me to return the wrong size in exchange for the correct one for free. I cant believe the lies theyve told me. Yet now they want to go back on their word and allow me to exchange for free. Why didn't they tell me this in the first place? Why make it out to be my fault!?
UPDATE #2?!?
Okay. This is a joke. I received the item in the "wrong size". But guess what? ITS THE CORRECT SIZE. Which means they lied AGAIN. They did change the size for me. They did alert the warehouse. They did ship the correct size. WTF did they email me telling me they shipped the wrong size?! This entire thing couldve been completely fine if they had told me the truth in the beginning that they had changed the size and shipped the correct size. Yet lie after lie, they told me different, and I end up getting the exact item I paid for. I will not change my review from 1 star. The customer service is appalling and you cannot trust anything they tell you.
Order #185633
2026-06-16Helpful 4
