Extremely disappointing experience
Extremely disappointing experience with WELLFIT. I would caution anyone considering purchasing from this company to carefully review the product details and return process before buying. I purchased a treadmill for $754.96 on 6/10/2026. The treadmill was advertised as being convenient for small spaces, with claims such as “Small Office & Home Friendly,” “Can Be Stored Vertically,” and included a “Folded Size.” The advertising gave the impression that the treadmill could easily fold away for storage. After purchasing, I discovered that achieving the advertised storage setup requires taking parts apart rather than simply folding it down for everyday storage. This was not clearly explained and was a major reason the product did not work for me. I contacted WELLFIT the same day I purchased it, before it was delivered, explaining the issue and requesting to return it. Instead of simply helping me process the return, they repeatedly tried to convince me to keep the treadmill. I requested return instructions multiple times (6/10, 6/11, 6/12, 6/14, and 6/16). Rather than providing clear return instructions, they offered me increasing amounts of money to keep a product I repeatedly told them I could not use: * First offer: $30 refund to keep it * Second offer: $50 refund and suggested I gift it or sell it secondhand * Third offer: $150 refund after I clearly stated I was not keeping it I never asked for a discount. I asked to return an unused product. I also found their return policy confusing and concerning. The website stated a 5% restocking fee, but customer service told me I would be charged 15% to return it. To avoid any claims that the treadmill was damaged or used, I even arranged for the package to be held rather than delivered so it would remain unopened in the original packaging. My experience was that WELLFIT made the return process unnecessarily difficult, provided inconsistent return information, and repeatedly tried to convince me to keep a product instead of honoring my request to return it. I would not purchase from this company again and recommend that other customers be very cautious before ordering.