I was happy with my first order so I…
I was happy with my first order so I decided to purchase a few more items. I ordered 2 purses, one wallet and a belt. The belt and one bag, I was happy with but the wallet and Neverfull bag were not to par. They texted me and I sent pictures of the issues. I requested to exchange the 2 items but they said due to shipping challenges they would send me a new bag if I paid the shipping. They promote satisfaction guaranteed and refund guaranteed but that is not true. They did offer a reduced shipping fee but I don’t feel like I should have to pay shipping at all. So buyer beware - if you are not satisfied, returns are not as easy as they suggest.