As a cosplayer of over 10 yrs this is the worse experience I’ve had
I was so incredibly excited when I saw an invisible woman beach cosplay because I’m a huge Marvel Rivals fan and it was perfect for an event I was going to in mid May. The experience with this company has been hands down the worst I’ve ever had ordering a cosplay and I’ll likely never order from them again due to the across the board issues with communication, product fit and quality, and overall inability to meet their quoted timelines. For those of you who want the specifics, let me dig in. It took a total of 81 days from ordering to receiving this cosplay. I ordered it at the end of March and purchased expedited shipping so that even with the longest quoted 35 days to make it, it’d still arrive in time for my May event. I never received an order confirmation email, but the portal clearly showed the order so I figured everything was fine. Towards mid April I reached out to support I knew it would need to ship soon, and they assured me it would be ready “before May” and shipped out. The end of April came and I reached out again to hear that the cosplay was undergoing a quality check and that it’d be shipped out “next week”. It’d be tight but it might still get here on time, but I was concerned that no one had proactively communicated the delay to me. On the day before my event I receive an email saying that my order has been delivered, but no tracking information. Thinking it odd, I reach back out to support because I’ve not received anything. They inform me that my order “still needs some more days to finish.” At this point I figure, it’s too late for my event that they said it’d be on time for, but maybe I can wear it to my next event in early June…. Towards the end of May I check back in, and am told the order will be finished “in about 10 days.” It was not. I check back in again and finally receive notice that it’ll ship on another 5 days. It ships later than that and still takes over a week to arrive (seriously making me question whether the expedited shipping I paid for was ever applied - which is kind of a joke in and of itself given how delayed the cosplay was). Not once was I offered a refund on the shipping or anything that indicated that they understood why a delay is particularly problematic for cosplay (which is often centred around events). So… 81 days later I get my cosplay… and it does not fit. Mind you I MEASURED and took into account the notes that the measurements are for the product dimensions. The entire right side of the top is cut so short it won’t cover anyone’s chest. The zipper down the back does not match the pictures where it goes down the back- it stops incredibly short so the only way to put on the suit (that still exposes one side of your chest entirely) is to undo the rings that attach it to the bottoms and then try to loop them back through the fabric (part of which has netting and the rings get stuck). I’m beyond disappointed that after waiting so long this cosplay is now x rated and impossible to wear.