Can't even make a purchase in the EU
Update 23/06/26: They have emailed me and said they are actively trying to fix the problem and it will be fixed "within a month"! or I should just go ahead and pay in dollars and I guess just pay the bank transaction exchange fees. This just leaves me wondering how hard can it be to 1 ) fix the payment system on the EU website 2) simply add global payments to the supposed global website. I'm based in Europe so tried to place an order on their EU website but the payment system is broken/not functional and only offers paypal(account only no guest checkout) for payment even though they say they accept card payments etc. After speaking to at least 3 different people in the same chat window over 12 hours (i say people the responses seem Ai/auto generated and don't actually address the previous messages sent by the other agents) they seemed to have no idea of the actual problem stating it should show all payment methods. went through the usual clear browser stuff and used different devices and then I was advised to just use the global/US site which does accept all payment methods but i have to pay in dollars, it shows pre vat US prices that change when addresses etc are added which doesn't inspire confidence and by doing this I would incur additional charges from my bank to cover the conversion from euros to dollars which i'm not doing and seems very unprofessional from the companies side to expect a customer to work around their website issues and pay in a foreign currency. It's a shame as i'd spent time researching and settled on this projector, even checking it was in stock before researching it properly just to find out that they can't run a shopify website properly. I know i could buy it from a third party but that will undoubtedly cause issues if a warrenty claim was needed later and I should be able to purchase directly from Ultimea EU with a payment method that is clearly advertised on the website. I had looked on here prior to attempting a purchase and observed that they may be lacking in their customer service department. This is PRE purchase experience so it appears they care as little about sales as after sales.