We ordered a bed and dresser
We ordered a bed and dresser. Shipping was advertised as $99 and that is what were charged when we submitted our order (including our address). Later, an Emma Mason representative contacted us and said that their provider could not ship at that price and it would be another $100 or the order would be canceled. This is poor business practice. If you accept a certain order at a certain price, you should honor that price. It is the responsibility of Emma Mason to pay the extra $100 if their own shipping algorithm made a mistake. This is a bait and switch operation to try to appear to be the lowest price provider for a product and then charge more when the customer is already "captive" and in the system. They have also taken over a week to get us an estimated shipping date -- we still do not have one. I am giving 2 stars, not 1, because real people seem to be answering my emails and after A LOT of back and forth, I was able to get the order canceled with a full refund before it shipped.