This is a huge scam - no response or resolution since June
I did not realize I had a window of time to respond after my initial review in June so I’m posting my update from 19 July here. Background: After my initial review on 19 June, I took to emailing and calling Work with Shadow multiple times hoping that would resolve things and it has not. To date, there has been no response to my multiple emails both in app and regular email, no way to get a human on the phone, and my multiple calls which state my issue will be escalated go unresolved. Shadow’s response to my June TrustPilot post was that I deleted the app vs. canceled the plan which is not the case; I work in IT so I know how this works. The total dollar amount I’ve being charged keeps climbing. I’m a single mom of 2 kids, I’m a US Veteran, and I work full time while trying to better myself mentally and spiritually and I don’t have time to track down scammers. However, rest assured I will make this a priority now that my kids’ birthdays and family visits are behind me for the summer. Below is the updated I provide to my June post from 19 July: Update on 19 July: I have repeatedly emailed and called with no responses and just got charged again. My account is tied to the same email used for this account/post (JLFloydDenman at Gmail). It is interesting that I can call the number, never get a human voice; however, the chatbot can pull up my account, tell me what I am being charged, apologize that I am being charged after telling me it is easy to cancel, create a case (with no case number), mark it as urgent and claim it is escalated, tell me someone will be in touch, which never happens. Yet, in the response below (on 19 June) you cannot see my account, you can just let me know I deleted the app without canceling the subscription, which is not true. This is truly a scam and a time suck. I sent another email to the hello account a few minutes ago, after another call to the chatbot this past Friday with another escalated case. I am a loss and this needs to be fixed ASAP.