★☆☆☆☆
★☆☆☆☆ I purchased the Grab Travel Pass expecting to receive better prices and exclusive discounts. Unfortunately, my experience has been the exact opposite. To test whether the Travel Pass was actually providing any benefit, I compared the price of the same airport ride at the same time on my account and on my friend’s account. Surprisingly, my fare was consistently higher, despite me paying for a program that is supposed to offer savings. This was not a one-time occurrence. I have noticed the same pattern multiple times, both for rides and food delivery orders. What exactly is the advantage of paying for a discount program if the final prices on my account are often more expensive than on an account without those benefits? As a customer, this feels misleading and extremely frustrating. The platform promotes savings, but my experience suggests that the advertised discounts do not necessarily translate into lower prices. In practice, I have ended up paying more than someone using a regular account. I believe Grab should be more transparent about how prices and discounts are calculated. Until there is greater clarity, I cannot recommend purchasing the Travel Pass. Based on my experience, it simply did not deliver the value it promised.