I WOULD GIVE THEM ZERO STARS IF I…
I WOULD GIVE THEM ZERO STARS IF I COULD, STAY AWAY FROM THIS SCAM! I had an extremely disappointing experience with this auto transport company, specifically Scott. The initial quote I received was significantly lower than what was apparently needed to secure a carrier. After booking, my vehicle sat in limbo with no meaningful progress toward pickup or delivery. It became clear that the company had underquoted the job simply to win my business, aka take my deposit and their bogus cancellation fee. When I finally decided to cancel and work with a different transporter, I discovered that the company had posted my shipment on the transportation board at a much higher price, essentially holding my vehicle hostage to the alternate company by outbidding them. They knew the original quote was unrealistic from the beginning. To make matters worse, my vehicle was effectively held hostage in a pending status while I tried to move on with another company. The only way to get the order released and proceed with alternate arrangements was to pay a cancellation fee, as well as lose my deposit. Instead of providing the service they promised, they created delays, wasted my time, and then charged me to escape the situation. I understand that transport pricing can fluctuate, but transparency and honesty are essential. Had they provided a realistic quote upfront, I could have made an informed decision. Instead, I was lured in with a low estimate, left waiting without results, and penalized when I chose to take my business elsewhere. I would not recommend this company to anyone looking for reliable, straightforward auto transport services.