Great Sales Pitch, Terrible Follow-Through
Last week, my husband and I opened a wall during some home repairs and discovered an active carpenter ant colony. Looking for a quick solution, we noticed our neighbors talking with EcoShield, and after finishing next door, the salesman came over to our house. He confidently assured us that the problem could be handled that same day because he already had a technician just a few houses away. He specifically told us the carpenter ants would not be an issue, so we signed up for their annual pest service on the spot. A few hours later, the technician arrived, looked at the ants, and informed us that his treatment would not work on carpenter ants and that we would need a specialist. The salesman returned twice that day, making more promises and changing the story. Same-day service became, "We'll have an inspector out Saturday and the problem will be taken care of." Saturday came, and the inspector informed us that he doesn't perform treatments—he only evaluates the problem and schedules someone else. We were then told Monday would be the day. On Monday, we received a call trying to schedule the actual treatment for the following week. After pushing back, we got an appointment for Wednesday instead. Then, on Tuesday, another inspector unexpectedly showed up at our door, realized we had already been seen, and left. Wednesday came and went, and no one showed up. At that point, we called to cancel our annual service and the two specialty treatments. We spoke with two different representatives, both of whom assured us that our account was canceled and our payment information removed. Over the next two days, however, I continued receiving calls, emails, and text messages asking me to discuss canceling my service. In the span of a week, we were promised same-day treatment, then Saturday, then Monday, then Wednesday, and never actually received the service we signed up for. If you're looking for enthusiastic sales pitches, EcoShield has plenty of those. If you're looking for a company to actually solve your pest problem, I would recommend looking elsewhere.