My Costco Same-Day order (fulfilled by…
My Costco Same-Day order (fulfilled by Instacart) was marked delivered, but nothing was delivered. The delivery photo used as proof of delivery appeared to be the same photo that was used for one of my deliveries months earlier, which raises serious concerns about privacy, order history, and how delivery photos are stored and accessed. I asked Instacart support how a delivery photo from a previous order could be reused as proof of delivery on a different date. Instead of providing an explanation, my concern was "escalated" and the chat ended without answering the question. The order was not visible in my Instacart order history because it was placed through Costco, which made reporting the problem unnecessarily difficult. The Costco support flow repeatedly redirected me to generic help pages, and reaching a live person required multiple attempts. A refund request was eventually submitted, but the larger issue remains unanswered: how was a delivery photo from a previous order reused as proof of delivery for a completely different order months later? Until Instacart explains that, I remain concerned about customer privacy and the handling of delivery records.