Unprofessional customer service
Customer representative was initially helpful but grew inpatient during our conversation and did not professional guide me to a resolution. An email was sent to superiors (initiated by representative) and I received a quick follow-up explanation to my issue; however, my request for further investigation into the extremely unprofessional experience that I had (i.e. I was told our conversation was recorded- which I was glad to hear) has yet to be acknowledged (it’s been a few weeks). I’m thinking it’s either someone’s “vacation time” or there’s a personal relationship between superior & representative. I’d like to also point out that I’ve been a 5-year loyal customer with their services.