Great salesman, not great service.
I’ve been with ADT since 2002, and it’s been a decent experience, until the last several months. That’s the short story. Here’s the long one: the system stopped working several months ago when I noticed, and was notified on the keyboard that the battery was no longer working. So I go on with ADT do get a virtual diagnosis, and buy a new battery. Shortly after that the second battery dies. The panel lets me know. I call ADT up, and this time they send a tech. The tech changes the battery, and admits he doesn’t know what’s going on. That new battery dies shortly after that. Now, for those keeping count, I’m on battery number three, and the system still doesn’t work, and ADT knows it doesn’t work. I’m still paying for monitoring for a system that doesn’t work. They(ADT) send out another tech. He changes the battery(battery number 4), and changes the transformer. So keep in mind, 4 batteries, one transformer, two techs. The second tech tells me I may need a whole new system, which may cost $600. He also tells me that the circuit board may need to be changed. I’m getting the feeling that ADT doesn’t know what’s going on. So then they send out two more techs to change the circuit board. All of this happens over 4 months, and I’m paying for all of it as well as monitoring for a system that’s not sending any information to ADT. Then I get a bill for all of that, and it includes the next month’s monitoring charge. I tell those last two techs, no way, I cancelled the service and went with a different system. O call up customer service, and talk with four people in the billing department, each one is the supervisor over the last, until I get the senior person in that department. He tells me I gotta pay. I tell him I’m no longer with ADT, and I’m not paying. So he tells me he’ll take off $200 of that last bill if I sign up again, and it’ll be at a lower monthly rate. Speaking with those four people in billing took 4 hours. I then call the CEO, and finally get results. I will give it to them, great salespeople, but not great customer service. My advice, research other systems.