I ordered a carpet on 4 July with a…
I ordered a carpet on 4 July with a delivery date of 7-9 July. As of 30 July, I have still not received it. Despite repeated assurances from the company that delivery would take place, I remained at home on four separate occasions awaiting delivery, but the product never arrived. The company has retained my payment for almost four weeks without supplying the goods purchased, causing significant inconvenience and frustration. Furthermore, it has failed to effectively manage its chosen courier service or hold it accountable for meeting agreed delivery commitments. As the retailer, responsibility for ensuring delivery rests with the company, not the customer