Highly Dissappoint Patient
Was very dissappointed by the way I got treated this morning. I tried to load funds into my card and only then learnt that my card was blocked due to incorrect submission of required invoice. It would have been nice to be called by someone to let me know that there was a problem with my subscription instead of waiting for me to get sick. I was so sick this morning I went to the doctor only to learn that my policy was blocked. That is very unproffessional on your side. The reason I have this subscription is because I do not have ready cash to pay the doctor but just to be told to pay cash and make a claim afterwards because there was a problem with the previous invoice submitted. I dont mind paying but at least someone needs to communicate it to me. I had to self medicate for the day .Can you imagine if this was a case of life and death that because of one incorrect invoice submitted I will not be allowed the service. I am really considering to cancell the policy .I would not advice anybody to take up a policy with you guys. Hiigly dissappointed patient.