End users left without service
End users left without service. The account was suspended based on 1 users actions, i believed this was an edge case and that there will be some sort of admin fee or an end user block required, nope the whole account taken down, with several b2b end users left in the dark due to the no response of DIDLogic. On account to lost revenue and refunds we were out $1500+ without considering the loss of end users. With no response from the compliance team, the egging on of bypassing KYC and document requirements because of 'trust' they have from their vendors and aggressive sales tactics once your in contact with them to purcahse DID numbers even when we cannot satisfy the required documents by the issuing countries law. YES you heard it right, the sales reps are pushing to purcahse them without docs and price them at extrodinary rates for example the given rate as $20 MRC & NRC for a EU destination line, that is over 7 times the market price to quote their words it was 'to avoid delays and lengthy compliance processing', at any time i tried to provide documents they would say sorry we cannot accept it please purchase for $40 total to avoid compliance... avoid at all cost if you value your reputation.....