Racially insensitive comment towards indians
I booked the 2-Day Niagara Falls Budget Tour from New York/New Jersey with Tours4Fun During the tour, the guide made an inappropriate and racially insensitive comment while giving instructions about punctuality. Through the live translation feature on my phone, I understood him saying words to the effect of: “the dark-skinned one… I can’t say the name of the country… they prefer to be late.” This was offensive and made us feel uncomfortable and disrespected during the trip. I understand the importance of being on time during a group tour, but comments about skin color, country, or nationality are completely unacceptable from a tour guide representing a travel company. I have already emailed Tours4Fun with the booking details and screenshots of the live translation. I hope the company investigates this seriously and takes action so other travelers do not face this kind of experience.