This complaint is about customer service
This complaint is about customer service, not the product itself necessarily. Sent a message to customer service regarding a malfunctioning product and received a very quick response asking for more information. Once I replied, it took over a week for CS to get back to me requesting more information. I immediately sent more information and again it took over a week for them to come up with a resolution. I considered the resolution for a couple of days, accepted it and it’s now been AGAIN over a week and I still haven’t heard anything. Am I being unreasonable thinking that an issue should be resolved in less than a month?