Home Depot not holding Vendor accountable for not honoring warranty
I bought a Badger weed eater unit last November but did not open it until June. After opening and filling with gas and oil I noticed a leak coming from the engine. Smelled like a combination of gas and oil. Unit fell outside of the 90 day return policy, so I contacted the vendor to get the unit serviced at a "Local authorized service dealer" as stated in the warranty document that came with the unit. After providing proof of purchase and pictures of the broken, never used badger, I received a gas tank in the mail for me to replace. This was not the problem, I asked via email for a local service location where I could take the unit, the vendor responded by asking me to send the unit to them at my expense. I refused and repeated my request for a local service dealer. The vender stopped communication at this point. I called Home Depot customer care and asked them to advocate for the fulfillment of the warranty directly to their vendor. Customer Care wrote an email to the vendor and told me that they would call me back in 24 to 48 hours. I heard nothing back from Home Depot customer care in 8 days so I called them back. The customer care rep told me that the vendor never replied and that Home Depot could doing nothing more to hold their vendor accountable for not upholding the warranty.