Poor Service
Complaint Regarding Bus Cancellation Without Intimation and Request for Compensation Dear RedBus Support Team, I am writing to express my extreme dissatisfaction regarding my recent travel booking from Hyderabad to Bangalore with RMS Transport through the RedBus platform on 19th June. As per the booking details, the bus pickup was scheduled at approximately 9:55 pm from Shamshabad Toll Plaza. I reached the boarding point 15 minutes before the scheduled time and waited for an additional 25 minutes. During this time, the live tracking information provided by RedBus was inaccurate and misleading. I repeatedly attempted to contact the bus operator using the contact details provided on the RedBus app, but none of the calls were answered. Eventually, one representative informed me that the bus had been cancelled. I was shocked to learn this, as neither RedBus nor RMS Transport had provided any prior notification regarding the cancellation. After contacting RedBus customer support, I was informed that they had also not received any update from the operator and that I would need to make my own alternative travel arrangements. This left me stranded at the boarding point without any support. Since it was a weekend, finding an alternative bus to Bangalore was extremely difficult. After considerable effort and inconvenience, I managed to secure a seat on another bus by paying ₹2,000, which was significantly higher than my original fare. I was assured by RedBus that the refund would be processed within 72 hours. However, till date, I have neither received the refund nor any communication regarding the status of my complaint. I therefore request the following: Immediate refund of my original ticket fare. Reimbursement of my auto fare from Mehdipatnam to Shamshabad Toll Plaza. Compensation for the additional amount paid to secure alternative transportation. An explanation regarding the cancellation without prior intimation and the lack of support provided by both RedBus and RMS Transport. This is unfortunately not my first unpleasant experience with RedBus. I have been using your platform for nearly six years, but this incident has seriously damaged my trust in your service. Due to this experience, I have already shifted to other transport operators and am considering uninstalling the RedBus application permanently. I request you to resolve this matter at the earliest. Failing a satisfactory resolution, I will be compelled to escalate the matter through appropriate consumer grievance channels and share my experience with others. Thank you for your attention. I look forward to your prompt response. Ticket No ;33115695.