Buyers Beware: No response after multiple escalations.
If I could give zero starts I would. I had high expectations for Rotimatic, but my experience with their customer support has been extremely disappointing. When my machine developed an issue, I spent hours trying to resolve it through their AI support system, which was unable to provide a solution. After repeatedly requesting assistance from a live agent, I was told that a support representative would call me after 4:00 PM CST on June 18. No one ever called. Since then, I have sent multiple follow-up messages and escalation requests, yet I still have not received a response from a live customer service representative. For a premium appliance that costs this much, I expected much better support. The machine itself is only as good as the support behind it, and unfortunately, when something goes wrong, getting help appears to be very difficult. The lack of communication, missed commitments, and inability to reach a live person have left me extremely frustrated. I hope Rotimatic improves its customer service process and starts honoring callback commitments. Until then, potential buyers should consider not only the product but also the level of support they may receive if they encounter problems. People planning to buy this product please be AWARE!!! Very disappointed.