My experience with National Bankcard
My experience with National Bankcard, Inc. has been frustrating due to poor communication, inconsistent information, and withheld merchant funds. These good reviews must be fake. Check the Better Business profile and see the real ones. All negative. My account was approved through underwriting, but shortly after activation it was placed under review and funds from legitimate completed transactions were withheld without clear explanation. I was repeatedly transferred between departments and given conflicting reasons for the hold. I was told the issue involved transaction decline ratios, but declines are common in online commerce and often come from customer-side issues. No evidence of fraud or misconduct was provided. Despite submitting invoices and documentation, funds continued to be held with no clear transaction-level explanation. I also requested that all processing be stopped and the account closed, yet I still observed fees or settlement activity afterward. From my experience, this company relies heavily on aggressive sales tactics, including Facebook advertising and commission-driven sales representatives who will say anything to get you onboarded. Once your account is active, you are exposed to sudden freezes and withheld funds while transaction fees continue to be collected. This has had a serious financial impact on my business. I remain out more than $4,000 in completed sales. Advice to others: be extremely cautious before signing up. Make sure you fully understand the risk of fund holds and account freezes after activation. Desired outcome: release of all undisputed funds, full accounting of holds and fees, and confirmation all processing and debits have stopped.