Expensive Robot roborock Qrevo S Unrepairable After Only 16 Months
I purchased a Roborock robot vacuum/mop for over $550 expecting a premium product with long-term reliability and support. After only about 16 months, the vacuum stopped working. As a contractor with experience troubleshooting electronic equipment, I determined the control board had failed. Roborock required me to send the unit to their service center for evaluation. After inspection, they confirmed exactly what I had already diagnosed—the control board was defective. The shocking part was their solution! I was informed that the vacuum could not be repaired because Roborock does not have replacement control boards available. In other words, a machine costing more than $550 became electronic waste barely over a year after purchase because the manufacturer does not support it with replacement parts. Their compensation offer was a discount of only $20–$30 toward the purchase of another Roborock vacuum. Think about that for a moment. A premium-priced vacuum fails after 16 months, cannot be repaired due to unavailable parts, and the company offers a discount that wouldn't even cover a small accessory purchase. My issue is not that a component failed. Electronics fail. My issue is that Roborock confirmed the failed part, could not provide a replacement, declared the machine unrepairable, and then offered what I consider a token discount as a solution. This experience has left me with serious concerns about Roborock's long-term support and repairability. Before purchasing a Roborock product, I would encourage buyers to consider what happens after the warranty expires and whether replacement parts are available for major components. Based on my experience, I will not purchase another Roborock product.