Horrible customer service
Horrible customer service via email. Trying to resolve an issue is becoming very complicated with the company’s customer service email. They keep asking for the same information again, again, again, and again. It’s taking me so much time to escalate the issue to have a manager review. Unacceptable for a brand who is wanting to be upscale. I continued to attempt resolving the return request issue via email but I keep getting asked the same questions. It’s very frustrating.