Bins were received dirty and pickup is a hot mess
Bins were received dirty. Pickup is a hot mess. The local team that does the pickup never reached out with a pickup window. I had to call, message their website and email several times to get any sort of follow up. The follow up I got was that they would pickup the next day at their discretion without any sort of confirmation that I would be available. I reached back out to say that I could not be available and gave alternative options. I still haven’t received actual follow ups from them on how they are going to handle the pickup. But as the customer, I did what I needed to do to follow up with the service I agreed to. I would expect any vendor to communicate clearly and troubleshoot their own challenges rather than putting that on the customer to do.