warning to all mechanics in…
Warning to all mechanics in Australia: DO NOT buy from OBD price Australia! You’ll be losing time and money. Terrible customer service! They do whatever they can in order not to honour the warranty. I had to fight months and months to get a replacement for my scanner IM608 that stopped turning on while still under warranty. They first tried to charge me depreciation for the months I used it, then they tried to sell me a new one with discounted price. When I refused their offers, they tried to put me off by asking me to ship the defected machine to China for inspection at my own cost as their service team is in China. After threatening them with legal actions, they finally sent me a new one but some very important accessories are missing. I’ve contacted them, but they’ve been ignoring my emails. This is affecting the usability of the machine badly as I’ve been unable to locate and buy the missing accessories anywhere else, not even on their website. Zero stars in the right rating.