Late changes, awful policies
My flight was moved 2h40 later the night before departure. I asked for a refund and their policy will only allows e-wallet refunds if the difference is under 3h. Their e-wallet expires in 90 days. I tried to speak to their customer service to explain that I don't live in Asia so there's no way I can use the e-wallet in time. They refused to give me an actual refund or to at least extend the expiration of the e-wallet.