Formal Complaint Regarding Damaged Baggage
I'm writing to formally express my dissatisfaction regarding a damaged baggage claim during my recent travel with IndiGo. Upon arrival, I discovered that my American Tourister suitcase, valued at Rs. 15,000, had sustained significant damage, specifically a missing wheel. While attempting to file a claim, I found the conduct of the ground staff to be highly unprofessional. I was pressured into accepting a minimal compensation offer under the threat that pursuing a formal resolution through your backend team would be a protracted and difficult process. Furthermore, the staff displayed a dismissive attitude, stating that I should consider myself fortunate that no items were missing from the bag. The claim process itself took approximately an hour, which caused a significant delay to my onward journey. As a result, I was forced to transport a damaged suitcase over a distance of 200 kilometers from the airport, causing me considerable physical hardship and inconvenience. The level of service provided by the IndiGo ground staff was entirely unacceptable and fell well below the standards I expected. Given this experience, I am deeply disappointed and will be reconsidering my choice of airline for future travel. I believe the current resolution is inadequate given the significant damage to my property and the undue hardship I experienced throughout this process.