Poor customer support experience
I signed up to their newsletter and was to receive a 20% discount on my first order. I never received the code. I did an online chat and was told it was a $20 discount. I have a screenshot of the website and it clearly states a 20% discount. I emailed customer support with a copy of the screenshot and have never heard back. During this time I had selected a bag and it was, is, in my shopping cart ready for purchase. A very disappointing experience.