I called Chewy's 24 hour helpline and…
I called Chewy's 24 hour helpline and received efficient and caring help. I needed to exchange/return a flea/tick med due to a mistaken recommendation from my vet. They recommended a medication that was not stable for a dog with seizures or a household with cats. Thankfully I did some research and discovered this error before giving any to my dog. I explained this to the lady on the phone and a refund was given on the spot. I had options of a refund to my card or onto my chew account for later use. She offered to help get the right medication into my cart for me. Thank you Chewy for the care you give to our pets!