Parcel returned due to Sugargoo's TARIC code error ¥1122($140) shipping fee lost
My 12kg clothing parcel (Order B2605170000460) was returned from Ireland because Sugargoo submitted incorrect/insufficient TARIC code in the customs declaration. An Post Ireland confirmed this in writing: "the sender of your goods has supplied an incorrect/insufficient TARIC code and as a result, a valid import declaration could not be submitted." Total shipping fee lost: ¥1122 (approx. $140 USD) Sugargoo's documentation error, not a shipping risk. After 10+ support messages, Sugargoo changed their explanation every time, first "SAL has no after-sales", then "recipient failed to cooperate with customs", then "our declaration is not a problem." All directly contradicted by official written confirmation from An Post. I have full documentation including the An Post letter identifying Sugargoo as responsible for the error.