We are in the construction industry and…
We are in the construction industry and purchased 45 phones based on the promise that they were rugged, durable devices suitable for demanding site conditions, with cameras capable of producing high-quality photos for job documentation. Unfortunately, our experience has been the opposite. Of the 45 units purchased, at least 15 have developed faults serious enough to be taken out of service. We have experienced cameras fogging internally, phones randomly taking upside-down photos, lanyard attachment points breaking during normal use, which is particularly concerning when working at heights, screens going completely blank, and devices becoming unusable with no way to restart them. Overall, the reliability of these phones has been extremely disappointing, and I would not recommend them to other businesses. To make matters worse, when we raised these issues, the response from customer service was unhelpful and focused on deflecting responsibility rather than assisting with what appears to be a widespread product quality problem.