Customer service deception and unreliable delivery dates.
I bought a refurbished apple watch from the website. it quoted me a quick 2 day delivery which i need since my watch was broken. Day of delivery i get an email that it is delayed. The email told me that if it did not arrive in 2 weeks, i could cancel the order. I did not have 2 weeks to waste, i needed a watch! I talked to Nathan on a customer service chat, and he assured me that the shipper had merely missed its pickup window, it was on its way, and i was sure to recieve my watch that day. This was a lie. When i was able to get accurate shipping data from fedex, it showed the package was still in Binghampton, NY and nowhere near virginia. I recieved the package 2 days late. Don’t trust their quoted delivery dates. And dont trust customer service people trying to get a 5 star review.