I love my DJI Mini 4 Pro but recently I…
I love my DJI Mini 4 Pro but recently I installed a firmware update on my RC 2 controller and it bricked the device, with the screen not turning on despite the LED lights and buttons still working. I sent it in for repair and was given a quote of £235 as I was out of warranty - despite the fact it was their firmware update that broke it. Their online chat was very opaque with generic responses, so I was passed on to their Customer Care team via email. They agreed to take £60 off of the quote, for which I was grateful, but having asked around 5-6 times how I am meant to prevent their firmware updates breaking my devices in future I’ve still not received an answer - just more generic responses. I was even told it would be “very unlikely” that it would break again, which given I’d only had the controller for 2.5 years you’d think it should already have been unlikely for it to break from a firmware update! It seems their view is that they can just keep pushing shoddy updates for which I’ll have the pleasure of paying hundreds of pounds for each time. Hugely disappointed considering how much I love my drone, I very much doubt I’ll be buying from DJI again in future after this experience.