Shipping issue
My first order was great. The post office will not deliver to my physical residence, so when they sent my first order via UPS I understood this as their method of shipping; so I placed a second order. They sent that order via the U.S. Postal Service. The post office will not transfer the package to my PO Box, so this was returned to shipper. After some back and forth with customer service, they finally agreed not to make me pay for the shipping costs. It would be nice if they would let the customer select shipping method at checkout. Many other vendors do this.