Feeling duped
After receiving the framed print I contacted the company to initiate a return/refund. I explained that I was displeased with the size, glare, and could not hang it in the area that it was intended for. The response was to send another, which was not desired. The following response said that if it was returned in the original packaging they would consider a refund. The packaging was VERY difficult to open and although I kept it, it was going to need to be taped for shipping. The print and frame were completely intact. I was given an estimate of almost $500 to return the print which cost me $144!! It made no sense to return the unwanted item which I cannot use anywhere in my home. It is difficult to believe that the offer to accept a return was without the knowledge that it would be cost prohibitive. I am very dissatisfied with the service and in addition to never making a future purchase, cannot recommend them. ADDENDUM: In less than 24 hours I received a response to my email and Lea was amazing. She thanked me for the feedback and said that they were going to change their return procedures. Additionally, she offered a refund. This type of CUSTOMER SERVICE is greatly appreciated.