I loved the product however my…
I loved the product however my experience with support was another situation. Initially it was great however when they told me they will not replace my fly away drone that changed things. My drone which was not very far from me was flying over the gulf and landed in the water. I lost complete control of it only able to go up and down. The drone eventually ran out of battery and landed in the water which really sucks. I contacted support to show them what happened. I have proof that I could not do anything. Their product failed me and it was not a cheap drone. They refused to replace it citing they are having an issue with supply and my warranty is out...not by much. Regardless a toy/tool I have flown only a few times since purchase is now gone and they refuse to replace it. Maybe I am wrong but I do not see that. I have a drone that failed. Their product failed and just so happened to be barely out of warranty. I could understand if something was broken but no the drone failed I did not fail the drone I did not do anything out of normal.