Useless products and support is impossible to reach
Both items I ordered turned out to be useless — they technically function, but they're such poor quality they don't actually do the job. I get it, sometimes a product doesn't live up to the listing. What I can't get past is how impossible it's been to reach anyone to return them. I called four times and never got through — the line seems broken. I tried the website, but I couldn't reset my password to log in and start a return. I went to WhatsApp and raised a ticket, and it's just been sitting there for days with no reply — the bot keeps sending me back to the same menu over and over. At some point it stops feeling like bad luck and starts feeling like the return process is deliberately hard so you'll just give up. Selling low-quality products is one thing. Making it this painful to get help is what really lost me. I wouldn't order again.