ABSOLUTE WORST COMPANY
ABSOLUTE WORST COMPANY! ADT and Safestreets completely screwed me over and left me with an astronomical bill after canceling service. We recently moved out of our house and I called ADT to cancel the service. ADT transferred me to Safestreets because apparently that’s who our contract is actually with. I was charged over $1,000 to get out of the contract, which I paid. I was never transferred back to ADT after cancelling my contract. The day I moved out of my house, Safestreets called me (mid-move no less) to tell me my ADT account is still open and active. The rep transferred me to an ADT rep, who after sharing the issue with him said to me, “what’s Safestreets?” I immediately hung up and finished my move. I called ADT the next day and finally talked to someone somewhat competent who then told me they can’t cancel my account for another 30 days! Additionally, before deciding to cancel altogether, ADT tells me I should take all of my equipment with me from my home or I’ll be charged for new equipment if we use them in our next home. Meanwhile my realtor is telling me we shouldn’t be doing that because it’s always considered part of the sale of the house, unless specifically excluded from the sale, and then encouraged us NOT to exclude it since it is not a common practice. Which begs the question why would ADT ever require equipment be moved knowing full well it’s not a common practice? I will NEVER USE ADT AGAIN! I will also deter everyone I know from ever using them as well! We only had them for 6 months! Their business practices are criminal.