Good Customer Service
Good customer service. My ebike was not working due to an issue with one of the battery pins being obstructed during assembly. I have edited this review to reflect the efforts of the support team assisting me in resolving the issue. One area of improvement I would suggest for the products themselves rather than the company itself, would be to provide a common troubleshooting guide in a separate leaflet. Perhaps a battery management / care guide separate from the assembly instructions. Another improvement I would suggest would be more frequent correspondence with customers. There was a gap of 2 days (during work week not weekend) between correspondences and it did make me feel panicked that I had been shipped a faulty product and scammed. This may be due to a high backlog of customer support tickets, so I'd suggest the company hire more customer service agents to take the pressure off the current overwhelmed ones. I am excited to try my bike out.