Problem with Namco pool that they stood behind
Just after we headed into February of this year, I noticed I had a serious problem with the new pool I bought from Namco. The liner had separated at the base, causing a loss of all the water in the pool. I contacted Namco representative Lynne, and together we began to tackle the problem. As the spring progressed we were able to verify the liner had a problem. The Namco team then directed me how to proceed, and by the time all the snow had melted, I was on the schedule for repair and liner replacement. In late may, the repair team was on scene. They quickly and efficiently replaced the liner which Swimline and Namco fully stood behind. This is a rare condition these days. The pool is now fully functional and repaired with a superior liner than what was there originally. This in my opinion is what any pool company should be like, the strive for excellence. My sincere thanks and appreciation go out to Namco and all their staff as I would not hesitate to do business with them again!