All the information for the DJI drone is available. Please don't make me regret working with a global brand."
Dear DJI Support Team, I would like to report an issue I experienced with my DJI Neo 2 drone, which I recently purchased in Türkiye. After using the device in light rain without any warning, I noticed it failed to prepare for takeoff some time later and sent it to the authorized service center in İstanbul, the Karacasulu Service. My device is currently at the service center, registered under the form number Q6T0010095. The inspection revealed oxidation due to liquid contact, and I was asked to pay a fee for a replacement. I chose this brand because of my belief in the quality and global reputation of DJI, but this technical service approach has seriously shaken my trust. Even lesser-known brands in the market provide more user-friendly solutions, support, or replacements in technical service, sometimes even in worse conditions. When I review user forums and complaints in Türkiye, I see that similar situations consistently result in fee requests. Despite my repeated requests, I have not received a satisfactory response. I kindly request that this issue be resolved in a manner befitting your global vision, and that a solution-oriented approach be adopted under warranty or good faith. I request that the necessary action be taken. Sincerely, Güven Değirmencioğlu Customer Contact Form No: Q6T0010095 Mal No: DJI Neo 2 Fly More Combo (RCN3)DJI Neo 2 Fly More Combo (RCN3)1581FA6QC25CK00CBM3B DJI