2 shipments lost
I had 2 orders one for filament and one for the carbon 2. I constantly messaged them about the shipment status since it showed undeliverable for the filament and the printer did not show movement for almost a week. Customer service is oblivious and have no common sense. They continually advised the packages would be delivered but tracking showed otherwise. I asked for a refund on both shipments since I never received them and they couldn’t even process it in a timely manner and wanted to send me replacements instead. Why would I trust replacements if 2 shipments already got lost? Just give me back my money.